Welcome to SMARTWARE

"Smart IT Improvement for better Business Outcomes"

About


About
Smartware Technology is specialized in IT Transformation Consulting and Professional Services for delivering to our customers unique value that addresses changes in Technology, Process and People for better business outcomes. With solid consulting experience and successful customer’s engagements across the Middle East region, our experts can help IT Organizations to be more agile while improving IT efficiency and quality.

Methodology


Smartware Technology Transformation Methodology is a strategic component of our successful engagements as realized by the level of quality delivered to our customers. We are proud to offer our customers a unique IT Management Transformation methodology that is based on four main principles.

Such principles are shaping our consulting and professional service engagements to form a unique methodology that will assure successful delivery of IT Management Transformation programs to our customers.
Methodology

Technology Transformation


We help our clients setting and embracing Data Center and Desktop Transformation strategies for maintaining pace and adapt to the rapid and continuous IT Transformation waves. Our Services are unique with thousands of quality proven scripting Intellectual Property that we use for higher quality and faster return on investment.

Data Center Transformation

From Host Computing to Client/Server architecture to Distributed Server architecture to Cloud Computing. Our Services will help in Design, Architecture, Deployment, Support and Operation of on premises or cloud extended Data Centers.

Identity Management

We are proud to be a leader in Identify Management Service where our projects helped clients gaining Excellence award for the achieved quality and improvement of user Satisfaction index.

Client of Tomorrow

Our experience in modernizing Client services with blended technologies like desktop virtualization, application virtualization, and advanced mobility and productivity tools will assure improving the overall user experience and productivity while optimizing cost.

IT Management


While adopting IT Management solutions is meant to improve the IT performance by controlling and automating as much as possible of IT activities, the quality of IT Management implementation is a key factor to recognize a real value of such investment. At Smartware, we are proud to offer our customers unique IT Management Transformation Services where consulting is leading the technical effort for achieving outstanding outcomes.

IT Management Maturity Assessment

Smartware prime consulting service for shaping the IT Management practice by bridging the gap between business expectation and IT outcomes. The service will generate realistic recommendations that are relevant to business excellence with phased approach roadmap that considers management of change in People, Process and Technology.

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IT Management Functional Consulting

Before investing in IT Management solution and go through months or maybe years of products implementation, Smartware Functional consulting will help identifying what functionalities should be addressed through detailed study of your IT Management demand and transforming that to abstract functional model that will be used as a guidance for the tools deployment. In addition, Functional consulting will guide the solutions deployment effort to assure meeting the anticipated values.

IT Management Professional Service

Smartware is a registered business partner to Micro Focus where Senior Consultants who delivered hundreds of successful implementations are ready to deploy and configure Micro Focus solutions at your environment. Usually accompanied by the Functional Consulting, this service is not only concerned by technology implementation, but also consider adoption and usability of the solution across your IT organization.

IT Management Consulting and Training

IT Management practice is supported by standards such as ITIL, IT4IT, CMMI, COBIT, etc. Smartware Consultants are certified to deliver training and consulting services for these standards that can be part of IT Management Transformation engagement or tailored offering to meet your specific consulting and training needs.

Digital Transformation


Business Process Management

Business Process Management

Partnering with leading Business Process Management and Enterprise Architecture solution vendors, Smartware can provide full solution and services to document, analyze, improve and automate your IT and business processes. Build your Digital Standard Operating Procedure and assure knowledge and governance of all tasks.

Mobility

Mobility

Full mobility business solutions with stunning UI/UX, integrated platforms and viable systems for our customers.

Security Solutions


Protection against Business email compromise (BEC) and email spoofing.  With the help of PowerDMARC proprietary AI and threat intelligence services, customers ensure only legitimate emails are enabled and protect brand’s reputation.

PowerDMARC Solution helps preventing impersonated , spoofed, emails, protects your organization’s reputation and boosts email reach & deliverability.

Website: https://www.powerdmarc.com




Protection of corporate data, devices and systems with no Backdoors based on a German Technology that follows the Zero Trust model “Never trust, always verify".
DriveLock is a fully integrated Zero Trust platform that supports different operating systems, end devices and is offered as an on-premise solution and managed security service. DriveLock Solution  assure your Data and Endpoint protection, issues Detection & Response

Website: https://www.drivelock.com/






Protection from Social Engineering by the world's most comprehensive Cyber Security simulation and skills analysis platform. RangeForce Levels up your SOC and Cyber Security staff by providing advanced Cyber Security defense training along with a method to accurately and quantitatively assess your team's true skills and capabilities to make sure teams are prepared against Cyber Security threats.

Website: https://www.rangeforce.com



Protection with cyber-resilience fully automated, real-time defending against all attacks, including unknown and new patterns, in less than 10 seconds. According to Gartner, Link11 offers the fastest mitigation in the market with web and infrastructure DDoS protection, bot mitigation, API protection, secure DNS, zero touch WAF, secure CDN, and threat intelligence services.

Website: https://www.link11.com/en/



Protection from Future possible attacks on average 51 days before they strike - with over 97% accuracy and <.01 false positives. SECLYTICS 5,000+ adversary profiles ensure you can predict and prevent attacks before they strike and give your SOC, CERT and InfoSec teams detect and response superpowers

Website: http://www.seclytics.com


Protection of Mobile Devices by analyzing in real time connectivity and suspicious patterns on the mobile devices, apps and hardware; and blocking granularly connectivity and apps when a threat is detected. Samoby collects in real-time +120 parameters from mobile devices for operational intelligence and protection against security threats 

Website: https://www.samoby.com/


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Join Us


Service Delivery Manager - Saudi Arabia or Egypt - MNG003

Responsible for the delivery, management and improvement of IT services to support the company’s business and meet user needs, using a set of well-defined best practices and Smartware project methodology. Responsible for leading the development, implementation, sustainment, and continuous improvement of the technical delivery team, identify and improve delivery processes; as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, people, operations, and projects.
  • Minimum of Bachelor's Degree in Computer Science, Information Systems, or equivalent field
  • 10-15 years of related and progressive experience combining IT delivery, solutions implementation, project management, operations management, team leadership.
  • At least 5 years’ experience in delivering IT Service Management (ITSM) projects
  • Excellent communication skills mandatory in English; native Arabic is a must.
  • Service, project and results-orientation, with strong analytical and problem solving skills.
  • High-energy work ethic, ability to establish vision, drive change and deliver results.
  • Ability to facilitate cross-functional teams to develop, deliver, operationalize, document, and support solutions.
  • Knowledge of developing and managing SLAs, KPIs, and critical success factors for IT Services, Processes, People, operations and work environments.
  • Experience of ITSM software applications and tools, analysis, and reporting.
  • ITIL v3 Expert, ISO20000, Cobit, BPMN, CMMI, Six Sigma,  training and certification are a plus.
  • Technical certifications (MCSE, CCNA, ITSM vendor tools and systems) are a plus.
  • Contribute directly to the strategy, development and quality of the company’s service delivery capability.
  • Own all projects and ensure their effective delivery, management and improvement to meet company and client needs.
  • Active stakeholder in underlying operations process and infrastructure, to drive the continuous improvements across the technical teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) requirements.
  • Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
  • Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
  • Work within the management structure to provide thought leadership on process development, the current position, roadmap and strategic direction of the company business.
Apply Now

Senior Consultant - IT Management - ITSM - Saudi Arabia or Egypt - ITSM003

IT Management Transformation
Smartware is looking for immediate hiring of Senior Consultant with strong IT Service Management experience to meet the expanding business. Candidate should have Micro Focus IT Service Management (UCMDB, AM, SM, SMAX) technical experience as well as strong knowledge of IT Management standards and best practices.

Location: Saudi Arabia or Egypt
  • Minimum of Bachelor's Degree in Computer Science, Information Systems, or equivalent field
  • At least 6 years’ experience in delivering IT Service Management (ITSM) projects across different technologies such as Micro Focus, BMC and/or ServiceNow.
  • Excellent customer service skills and strong ability to manage business relationships
  • Good Communication Skills and ability to work individually and/or within a team
  •  Strong experience in customer facing projects
  •  Experience in business process and/or technical consulting
  •  Experience with IT systems and technology platforms
  • Currently possess Information Technology Infrastructure Library (ITIL) V3 Certificate
  • IT Service Management processes and solution experience (design, architecture, implementation, support)
  •  Knowledge of Micro Focus solution is must; IT Service Management (uCMDB, AM, SM, SMAX) along with their associated processes and lifecycle.
  • Demonstrated experience implementing service improvement processes in response to performance metrics or service level agreements.
  • Experience in integrating Service Manager with Operations Orchestration and other Micro Focus Solutions.
  • Ability to design and deploy discovery processes using Micro Focus uCMDB modules.
  • Experience in Micro Focus uCMDB modelling and federation with Service Manager, Asset Manager and Operations Bridge.
  • Capable to customize forms and workflows as well as data parameters of Micro Focus Service Manager.
  • Advanced skills of Micro Focus should be proven by reference use cases of implementation and/or operation where best practices such as ITIL and IT4IT are followed to deliver valuable outcomes to the end users.
  • Good understanding of Windows and UNIX environments and shell Scripting: UNIX: Linux Red hat, AIX, HP-UX, Solaris
  • Good understanding and usage of the following programming languages: JAVA, .NET, HTML, XML
  • Conduct Requirements Analysis and consulting workshops
  • Implement and Deploy Microfocus Solutions and its 3rd party integrations
  • Prepare and maintain all technical and business documents and collaborate with clients and IT department to provide support to all issues.
  • Establish all technical project requirements and maintain effective professional relationships with clients and organize project materials.
  • Provide solution designs and complete architecture based on customer requirements
  • Provide technical assistance on pre-sales activities and demos
  • Analyze and present data and document results in an easily understandable format
Apply Now

Senior Consultant - IT Management - AIOps - Saudi Arabia or Egypt - AIOPS003

IT Management Transformation
Smartware is looking for immediate hiring of Senior Consultant with strong IT Operation Management experience to meet the expanding business. Candidate should have Micro Focus IT Operation Management technical experience as well as strong knowledge of IT Management standards and best practices.

Location: Saudi Arabia or Egypt
  • Minimum of Bachelor's Degree in Computer Science, Information Systems, or equivalent field
  • At least 6 years’ experience in delivering AIOps projects across different technologies such as Micro Focus, BMC, IBM and/or AppDynamics
  • Excellent customer service skills and strong ability to manage business relationships
  • Good Communication Skills and ability to work individually and/or within a team
  •  Strong experience in customer facing projects
  •  Experience in business process and/or technical consulting
  •  Experience with IT systems and technology platforms
  •  Infrastructure Monitoring experience and Application Performance Management (APM) (design, architecture, implementation, support)
  •  Knowledge of Micro Focus solution is must; Operations Bridge (OMi, SiS, APM, OBR, BVD)
  •  Advanced skills of Micro Focus should be proven by reference use cases of implementation and/or operation where best practices such as ITIL and IT4IT are followed to deliver valuable outcomes to the end users.
  • Good understanding of Windows and UNIX environments and Scripting: UNIX: Linux Red hat, AIX, HP-UX, Solaris
  • Good understanding and usage of the following programming languages: JAVA, .NET, Batch, UNIX Shell Script, HTML, XML
  •  Databases: Oracle, Microsoft SQL
  • Conduct Requirements Analysis and consulting workshops
  • Implement and Deploy Microfocus Solutions and its 3rd party integrations
  • Prepare and maintain all technical and business documents and collaborate with clients and IT department to provide support to all issues.
  • Establish all technical project requirements and maintain effective professional relationships with clients and organize project materials.
  • Provide solution designs and complete architecture based on customer requirements
  • Provide technical assistance on pre-sales activities and demos
  • Analyze and present data and document results in an easily understandable format
Apply Now

Sales Manager - Riyadh Saudi Arabia - SAL002

Management of all levels of direct and channels sales for increasing Smartware market share in assigned sectors. Focus to maintain current business relationships, progress current opportunities and create new business leads. To be aware of all bids in Saudi Arabia and assure Smartware involvement and winning. You will work closely with Smartware partners to build successful customer relationships in Saudi Arabia. You will be in charge of building long-term partnerships with customer's key decision makers based on Smartware consultative sales model.
Job Qualifications:
  • 5+ years of relevant experience in IT sales/ Business Development in Saudi Arabia s a must
  • Experience in Cyber security & IT Service Management is required.
  • Enthusiastic and driven by results.
  • Self-starter, self-motivated and a team player.
  • A strong customer oriented mentality with ability to utilize relationships to drive results.
  • Must be already located in Saudi Arabia
  • Establishes productive, professional relationships with key personnel in assigned accounts.
  • Leads solution development efforts that best address customers needs, while coordinating the involvement of all necessary company and partners personnel.
  • Coordinates the involvement of Smartware personnel, including Presales, service, and management resources, to meet performance objectives.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Proactively leads planning process with Smartware partners to develop objectives, financial targets, and milestones associated with the partner relationship.
  • Proactively assesses, clarifies, and validates customers needs on an ongoing basis
Apply Now

Associate Consultant - Egypt - JNRC001

Smartware is looking to hire talents for multiple position to be part of our Consulting and Professional Services Delivery Department. Candidate should be ready to learn new technologies and IT standards.

Short trips outside Egypt might be needed with possibility to be offered relocation for long term engagements.

Location: Egypt

To qualify for one of the offered positions, you should be a university graduate with IT or related specialization; and at least 1 year experience in two of the following areas:

  • Common Java web application architecture frameworks such as servlets, EJB, web services, RMI, JMS, MQ-Series, etc.
  • Common .NET web application architecture frameworks, distribution mechanisms and messaging components such as ASP.NET, ASMX, WCF, MSMQ, etc.
  • Competence working with Unix, Linux and Windows operating systems including shell scripting.
  • Databases Administration (MSSQL, Oracle , MySql, etc)
  • Basic networking concepts, operation and configuration
You will be part of Smartware Consulting and Professional Services Delivery Department; working with high performing service delivery and collaborative Senior Consultants who will coach you to deliver high quality services across various Technologies such as Micro Focus, Citrix, Orbus Software and Microsoft.

Main responsibilities will be:
  • Deploy Micro Focus, Citrix, Orbus Software and Microsoft Technologies
  • Configure and customize the solutions as per the Solution Design
  • Operate and maintain running systems
  • Support customers in resolving issues and improving performance related to the implemented solutions
  • Business Process Modelling and Analysis
Apply Now

IT Transformation Talent

Smartware is welcoming talents who are pioneers in IT Transformation and utilizing consultation for delivering value to the clients. Please share your profile and we will contact you back if you are meeting one of the required assignments.

United Arab Emirates


  • Technohub 2, Dubai Silicon Oasis
  • Dubai - United Arab Emirates

EGYPT


  • 11 G/4 El Laselky
  • New Maadi, Cairo - Egypt